Techdrobe Ltd. (“Techdrobe”) is committed to protecting the privacy of individuals (“Techdrobe Partner Representatives”) who are representatives of a company or entity which has a corporate relationship with Techdrobe, or is a prospective business partner of Techdrobe (“Techdrobe Partner”).
This includes Techdrobe Partner Representatives who use technology provided by or on behalf of Techdrobe, including Dill and related services and websites.
1. Contact details
2. Information that we collect about you
We collect your information in a variety of ways, such as when we onboard an establishment as a new partner and you use the Services. More details about how your information is collected are listed below.
In some instances, when looking for opportunities with new Techdrobe Partners, we may have obtained your contact details from a third party source, such as LinkedIn, Google, a publicly available source or business data provider, or another business contact may have provided us with your details.
Negotiation of a contract and onboarding a new Techdrobe Partner
When a contract is being negotiated with a Techdrobe Partner and we are on-boarding a new Techdrobe Partner, we ask you as a Techdrobe Partner Representative to provide information about yourself including your name, contact details and business address.
During the onboarding process, we create a business profile for the Techdrobe Partner and we will ask you to provide information in order to create and maintain this partner profile, which will include business payment data.
Once a new Techdrobe Partner has been onboarded we process your personal data as a Techdrobe Partner Representative, for the purposes of managing the Techdrobe Partner’s relationship with Techdrobe.
We collect technical information from the mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing the Services.
We also collect technical information about your use of our services through technology.
When we make payments to or receive payments from Techdrobe Partners we produce payment files (which are transferred to third party providers for the purposes of processing payments), which include Techdrobe Partner payment data.
When a Techdrobe Partner requires support from us (“Business Support”) we collect certain information, such as information about your query, including notes regarding the issue and your contact details, as a Techdrobe Partner Representative.
When you interact with our Business Support team via email, phone, post, chat or on the Services, including when you report any incident, our team may collect and use information about you. Your communications with us will be stored.
You have the right to use your device settings to reject or remove these functional technologies, however, please be aware that if you do this, the Services will not function correctly and you lose the ability to carry out certain functions on the Services.
Information about the services
We may collect information about you from the feedback you send us or provide to us through focus groups or surveys.
When you use websites or applications of third parties in connection with the services being provided by Techdrobe, those sites or applications may collect and process your information independently of Techdrobe. We recommend that you check their privacy policies to understand how they process your personal data.
3. Use of your information and why
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information if: we need to process your information for the performance of a contract with you, or at your request before we enter into a contract; we have your consent; we have a justifiable reason for processing your data; it is in the public interest for us to process your data; or we are under a legal obligation to do so.
We process your data where we have a justifiable reason for doing so. We have listed these reasons below:
To facilitate the contract between Techdrobe and the Techdrobe Partner
- to provide and manage the Techdrobe Partner application, account, and onboarding process, including to execute the agreement between the Techdrobe Partner and Techdrobe (the “Agreement”);
- to provide you with access to and use of the Services as a means of Techdrobe providing the business with services;
- to communicate with you about operational information relating to any services being provided to you by Techdrobe, such as any important changes or developments to the Services;
- to enable Business Support to communicate with you to support the provision of services to the Techdrobe Partner; and
- to enable us to process payments to the Techdrobe Partner.
To communicate with you
- to help you to complete the Techdrobe Partner onboarding;
- to contact you for your feedback on your experience;
- to provide you with news and information in connection with Techdrobe and to help you to understand more about Techdrobe, by email or phone;
- to inform you of Techdrobe product updates; and
- to provide support to you for live operations.
For onboarding and managing our relationship with Techdrobe Partners
- to create and maintain Techdrobe Partner account information;
- to enable our Business Support, tech and engagement teams to help you with any issues, enquiries or complaints efficiently and effectively, including to fix any bugs or other technical issues in a Services using technical information relating to your device;
- to arrange to take pictures of your products or outlets’ premises for the Services; and
- to maintain a list of partners that Techdrobe has onboarded.
To develop our business, systems and services
- to understand from your data what attributes to a positive or negative customer, outlet or delivery experience with Techdrobe and what might cause inefficiencies or damage to Techdrobe, and use this data to responsibly design, develop, test and implement new tools, processes, and relationships to improve our business, systems and services;
- to interact with you (such as via communications or Services functionality) to encourage Techdrobe’s network efficiency based on our analysis of your services; and
- to analyse your activity on the Services so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud.
To protect Techdrobe
- for the exercise or defence of legal claims and to exercise and protect the rights of Techdrobe, partners, customers, or others, including determining our liability;
- to enforce the terms of the Agreement and keep records of such enforcement, including using your data to analyse whether you have breached the Agreement (such as by misusing the Services or acting fraudulently), which may result in us disabling or terminating the Agreement if we have the right to do so; and
- to investigate any complaints or incident reports relating to Techdrobe’s relationship with Techdrobe Partners and to prevent fraud or other misuse of our systems and services.
We also process your personal data where we are under a legal obligation to do so we may use your information:
- to keep a record of payments made to or from the Techdrobe Partner, to the extent they include your personal data; and
- to comply with any other legal obligation or regulatory requirement to which we are subject.
4. Sharing your information
We are very careful and transparent about who else your information is shared with globally.
Sharing your information with third parties: We share your information with third party service providers who will store your information on their servers. The types of third party service providers with whom we share your information with includes:
IT service providers: including cloud, software, analytics, communications and data storage providers and SDKs.
Operational service providers: including feedback and survey providers, onboarding providers, our support service providers, payment providers, user research partners, professional advisors, financial services providers and other suppliers, business partners, contractors and subcontractors.
Suppliers: Where a Techdrobe Partner is registered on the Services, we will share your contact details with the supplier in order to facilitate transactions on the Services.
In applicable circumstances, we may also share your information:
- If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors;
- if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes where we’re under a legal obligation to respond to police data requests or to exchange information with other companies and organisations for the purposes of fraud protection and prevention;
- in order to enforce our contractual terms with the Techdrobe Partner;
- in the event of a dispute relating to the Techdrobe Partner’s services to Techdrobe or the services provided to the Techdrobe Partner, or to protect the rights of Techdrobe, partners, customers, or others, including to prevent fraud; and
- with such third parties as we reasonably consider necessary in order to detect or prevent crime, e.g. the police.
International data transfers: In some cases the personal data we collect from you might be processed outside of the country in which you reside, such as in the United States. These countries may not have the same protections for your personal data as in your country. However, we are obliged to ensure that the personal data that is processed by us and our suppliers outside of your country is protected in the same way as it would be if it was processed within your country. There are therefore certain safeguards in place when your data is processed internationally.
Where your data is being transferred from within the European Economic Area to outside of it, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- your personal data is transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
- we use the EU approved Standard Contractual Clauses; or
- where your personal data is transferred to third party providers based in the US, data may be transferred to them if they have self-certified under the Privacy Shield framework in relation to the type of data being transferred, which requires them to provide similar protection to personal data shared between the EU and the US.
Please contact us using the contact details above if you want further information on the countries to which personal data may be transferred and (if applicable to your country) the specific mechanism used by us when transferring your personal data out of your country.
5. Retention of your information
We will not retain your information for any longer than we think is necessary for our purposes.
Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our justifiable reasons for processing or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will take into account factors including:
- our contractual obligations and rights in relation to the information involved;
- legal obligation(s) under applicable law to retain data for a certain period of time;
- statute of limitations under applicable law(s);
- our justifiable reasons for processing where we have carried out balancing tests (see section on ‘Use of your information and why’ above);
- (potential) disputes; and
- guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
6. Your rights
Under your local data protection law, you may have a number of rights concerning the data we hold about you. For additional information on your rights in your local country, please contact your data protection authority. If you wish to exercise any of these rights, please contact us using the contact details set out below. If you are in the EU, you have the following rights under EU data protection law:
- The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
- The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
- The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in the information that we hold by contacting us (see Contact Details).
- The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of the information that we hold about you by contacting us (see Contact Details). The right is not absolute and only applies in certain circumstances.
- The right to restrict processing. You have rights to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further.
- The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).
- The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with a competent data protection authority (see Complaints).
- The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. if we rely on consent as a legal basis for processing certain information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
- The right to object to processing. You have the right to raise an objection to certain types of processing. You can object by contacting us on the details above (Contact Details).
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the data protection regulator in your local jurisdiction or by contacting Techdrobe using the contact details in the Contact Us section:
UK – The Information Commissioner’s Office (ICO)
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113