Dill School Help Centre
Useful tutorials and info
Valid reasons for refunds:
– Child missed collection time due to illness.
– Any payment errors.
– Any accidental orders must be reported by 6PM on the day before the order is due. For example, if the order is due on Tuesday, the refund must be requested by 6PM on Monday.
Please make sure to have the latest Dill School mobile app version. To request a refund, please log into the Dill School mobile app and navigate to the ‘Orders’ screen using the bottom navigation buttons. Press on the order that you would like to request a refund for and then press ‘Refund’. Input the required information and press ‘Confirm refund’.
Here is a document that details the refund process: Dill School Refund Instructions & Rules
A member of our team will process your request shortly.
To place your order, press on the items that you’d like and add them to your cart. After that, please follow the steps outlined in the following guide: How to order a meal
Meals can be pre-ordered for same-day collection until 11am or for next-day collection after 3pm. Separate orders should be placed for break and lunch times.
When logging in the Dill School app the first time, you will be asked to input your or your pupil’s specific allergies. Products that contain specific allergens will, in some cases, warn users who have inputted at least one allergy that matches the product’s allergens before adding it to the basket. We will do our best to publish accurate allergen information for each product. However, if you have, or someone you are ordering for has, a concern about food allergies, intolerances or other dietary preferences, you must always contact the outlet or school directly before placing your order. Please do not use the “Special Requirements” box for your food allergies or intolerances, please contact the outlet or school directly.
To solve this issue, please follow the steps described in the following pdf document: Registration form not opening guide
Alternatively, try repeating the process using another internet browser.
When searching for ‘Third Party Linking’ within the Settings section on the Squid portal, please ensure that you are using the Squid web-version and not the Squid mobile app.
When downloading the app from the App Store or Google Play, please ensure that you download the Dill School app and not the Dill app. Dill is a separate platform used across UK universities.
To solve this, try to re-link your Dill School account by following the steps outlined in the following pdf document: How to re-link your Squid account to Dill School
If you can’t find an answer to your enquiry there, please contact us directly via the form below or via email at firstname.lastname@example.org and we’ll try to resolve it as soon as possible.