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Help Center for Dill Food Labelling

Here you can find the answers to the most frequently asked questions

My connection shows “Red” and I get an error message. What should I do?

Please make sure your mobile device is connected to the same network as the printer. Then try to re-connect by pressing the button “Connect to Printer” located in the blue bar in the Dill Print app. Your connection should show “Green”.

What happens after I ordered and paid for my items?

Once an outlet receives your order, they’ll either confirm it or decline it depending on various factors. When an outlet confirmed your order, the status of your order in “History” will change to “Confirmed”. Remember to check the designated time for pick up once this happens. If an outlet declines your order, your order status will change to “Declined”, with the accompanying reason and you will be refunded the full amount within a few minutes.

I added labels in my database but they do not display across my sites.

Please make sure that when you add a new label from the admin portal you also distribute the label to the needed sites. To do this please follow the instructions manual that was sent to you by your Dill Print account manager.

I am trying to delete an existing Food Category but it won’t let me do it.

Before deleting a Food Category from Dill Print you need to delete all your items from the category. This is to prevent deleting a large amount of labels by mistake. Once the category doesn’t have any assigned products it can be deleted.

My labels don’t have the allergens in bold. What should I do?

Please make sure that when adding a new recipe the allergens are written either in CAPITALS or between asterisks signs as mentioned when hovering over the “Info” icon. The software will automatically assign them as bold on the labels.

I would like to print labels from multiple devices at the same time. Is this possible?

Definitely. We do not restrict the number of simultaneous users on Dill Print.

I would like to use the labels for items that would go into the freezer. Is this possible?

Definitely. We supply freeze-proof labels to make sure they are highly resistant to low temperatures and do not peel off.

My labels are printed incorrectly or they contain a blank line.

Please turn off the printer. Open the lid and make sure there are no labels stuck around the label’s sensor. Make sure the label roll is correctly fitted into the 2 green holders. Turn on your printer and try again.

Need more help?
To support you with any enquiries please use our Dill Food Labelling contact form.