Here you can find the answers to the most frequently asked questions
Please make sure your mobile device is connected to the same network as the printer. Then try to re-connect by pressing the button “Connect to Printer” located in the blue bar in the Dill Print app. Your connection should show “Green”.
Once an outlet receives your order, they’ll either confirm it or decline it depending on various factors. When an outlet confirmed your order, the status of your order in “History” will change to “Confirmed”. Remember to check the designated time for pick up once this happens. If an outlet declines your order, your order status will change to “Declined”, with the accompanying reason and you will be refunded the full amount within a few minutes.
Please make sure that when you add a new label from the admin portal you also distribute the label to the needed sites. To do this please follow the instructions manual that was sent to you by your Dill Print account manager.
Before deleting a Food Category from Dill Print you need to delete all your items from the category. This is to prevent deleting a large amount of labels by mistake. Once the category doesn’t have any assigned products it can be deleted.
Please make sure that when adding a new recipe the allergens are written either in CAPITALS or between asterisks signs as mentioned when hovering over the “Info” icon. The software will automatically assign them as bold on the labels.
Definitely. We do not restrict the number of simultaneous users on Dill Print.
Definitely. We supply freeze-proof labels to make sure they are highly resistant to low temperatures and do not peel off.
Yes. We supply heat resistant labels up to 100°C.
Please turn off the printer. Open the lid and make sure there are no labels stuck around the label’s sensor. Make sure the label roll is correctly fitted into the 2 green holders. Turn on your printer and try again.