Privacy Policy

Introduction

Dill Print is a food labelling solution developed by Techdrobe Ltd., a company registered in England and Wales (Company Number: 12485262). This Privacy Policy explains how we collect, store, use, and share your personal data. By using Dill Print, you agree to the terms outlined in this Privacy Policy. When we refer to “we,” “us,” or “our,” we mean Techdrobe Ltd.

1. Information We Collect & Why We Collect It

We only collect essential data necessary for the operation of Dill Print. Personal information we collect:

• User name — to create and identify your account.
• Email address — for login, communication, and account notifications.
• Business address — for billing and company verification.
• Delivery address — to facilitate the shipment of labels and printers.

Non-personal data (business-related information)

We also store business-related data used within Dill Print:

• Ingredients and recipes (entered by users for food labelling).
• Venue locations (for businesses using our labelling system).

We do not collect sensitive personal data such as financial details, dietary preferences, or personally identifying customer data.

2. How We Use Your Information

We use your data strictly for:

• Providing and maintaining Dill Print services.
• Processing orders for labels and printers.
• Account support and troubleshooting.
• Sending service updates or responding to enquiries.

We do not use your data for selling to third parties, marketing unrelated products, or collecting unnecessary personal details.

3. Disclosure of Your Information

We are careful and transparent about data sharing. Your information is only shared with: (a) service providers — cloud storage providers (to store your recipes and ingredient data), IT service providers (to maintain platform security and performance), and payment processors (for subscription billing); (b) regulatory or legal requirements — where we are legally required to comply with laws, regulations, or legal proceedings; and (c) business changes — if Techdrobe Ltd. undergoes a business sale, merger, or restructuring, your data may be transferred to the new entity.

4. Data Security

We implement robust security measures to protect your data from unauthorised access, loss or corruption, and cybersecurity threats. We use encrypted cloud storage and limit access to authorised personnel only. However, no online system is 100% secure. You should protect your account credentials to prevent unauthorised access.

5. Data Retention

We retain your data only for as long as necessary to provide you with Dill Print services and to meet legal and compliance requirements. If you delete your account, we will remove all associated personal information unless required by law.

6. Your Data Protection Rights

You have the right to access your stored data, correct inaccurate information, request deletion of your account and data, and restrict data processing for specific purposes. To exercise your rights, contact us at dillapplication@mydill.co.uk.

7. International Data Transfers

Your data may be stored on secure cloud servers in locations outside your country. We take steps to ensure compliance with data protection regulations in all regions we operate.

8. Links to Third-Party Sites

Dill Print may contain links to third-party websites (e.g., printer manufacturers or regulatory resources). We do not control these external sites and are not responsible for their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and communicated via email if significant updates occur.

10. Contact Us

For any privacy-related questions or requests, please contact us at dillapplication@mydill.co.uk · Techdrobe Ltd., registered in England and Wales (Company Number: 12485262).